Customer Testimonials

Great store! Great staff!

Buying my first brand-new car was a huge milestone. I walked into this dealership with my guard all the way up after a very disappointing experience elsewhere. My previous dealership left me feeling like honesty and integrity had taken a back seat, so I wasn't expecting much. Then I met Nic. From the very beginning, Nic was professional, respectful, honest, and genuinely willing to work toward a solution that was fair for both of us. I asked a lot of questions, advocated for myself, and probably tested his patience more than once. If he was ever frustrated, he never ... Read More

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Facebook - Jul 2, 2026

Buying my first brand-new car was a huge milestone. I walked into this dealership with my guard all the way up after a very disappointing experience elsewhere. My previous dealership left me feeling like honesty and integrity had taken a back seat, so I wasn't expecting much. Then I met Nic. From the very beginning, Nic was professional, respectful, honest, and genuinely willing to work toward a solution that was fair for both of us. I asked a lot of questions, advocated for myself, and probably tested his patience more than once. If he was ever frustrated, he never showed it. He remained patient, kind, and committed to making sure I was comfortable with every step of the process. I drove away in a my new vehicle feeling confident... not just in my purchase, but in the people who helped me get there. Nic restored my faith that there are still honest, hardworking professionals in the auto industry who truly care about their customers. Thank you for making this a positive experience. I have found a dealership I will gladly return to for future purchases and one I will recommend without hesitation.

Everyone was very friendly and helpful!

Always great to work with the team at McDaniel. Yesterday, I contacted Bryson and man did he work his magic. Got us in a vehicle that worked for our growing family at the price that worked best for us! He had us work with Kyle and Chris to finish up. They are knowledgeable and have great customer service! Rob Knight runs a great store! Thanks for everything!

Friendly, kind and helpful employees.

McDonald GM superstore has got to be "hands down" the best experience when buying a vehicle that I have ever experienced. First of all I called to make sure the particular car I was interested was on the lot before making the drive. My sales consultant Dean Niederkohr walked the lot looking for the car and called me back to let me know that the car was on the lot. We were then met by Mr. Niederkohr who was very warm, friendly and had a calm demeanor. After the test drive, we decided to buy the car, but ... Read More

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Google - May 7, 2025

McDonald GM superstore has got to be "hands down" the best experience when buying a vehicle that I have ever experienced. First of all I called to make sure the particular car I was interested was on the lot before making the drive. My sales consultant Dean Niederkohr walked the lot looking for the car and called me back to let me know that the car was on the lot. We were then met by Mr. Niederkohr who was very warm, friendly and had a calm demeanor. After the test drive, we decided to buy the car, but wanted to do a little dealing because that's just what we enjoy. We wanted to walk away from the dealership feeling like we had made a good deal, even though the car was already almost $3,500.00 below other cars comparable to it. After some back and forth, the manager, Rob Purdy came over to us to explain how far under Carfax pricing the car already was (which we already knew). He tried to explain how competitively priced they were, but I told him to "save his breath, I'd already heard that from every dealership we'd been to". Bless his heart for indulging us, having a great sense of humor, and for putting up with us. We told him that "haggling" was half the fun. He laughed and within a few minutes we had made a deal that was satisfactory to both the dealership and ourselves. We put a deposit down on the car and told them that we may not be back for a week or 2 to get it and they said that's ok and immediately went outside in the rain to put a "SOLD" sign on it. We were offered refreshments from Dean a couple times too, which I appreciated. The dealership itself was immaculate as well as the restrooms. We were never pressured by anyone or felt like we didn't matter. They were a great group of guys to work with and talk with after we had made our deal. I will always recommend McDaniel GM Superstore to anyone we now of looking to a vehicle. It was over a 2 hour drive from our house to the dealership, but well worth the time as the vehicle was ever better than advertised. If anyone who dealt with us from the dealership happens to read this, please realize that we truly appreciate you more than you could ever know and thank you so much for putting up with us that day!!

Everyone at the dealership was absolutely awesome! Dean, our salesman, was outstanding during and after the sale! Great place to shop!

Great experience

Dan Clouse was the best salesman!

GMC was fast and easy on fixing my recall! Thanks so much! My vehicle is driving way better and has more power! I’m loving it! Louann Perry

Quick, no hassle experience. Rob was very helpful and had everything ready for me when I arrived.

Once again you guys done a great job and I like to give appreciation to jarred for taking care of me. Thank you.

Purchased a new GMC truck on 3/10, and was the dealership experience I've had. Started online and got immediate response. They were extremely fair with my trade in truck. Pretty much everything was done from home except test drive and pickup. Drove over an hour to the dealership. Everyone was extremely helpful. Sales associate Nic done an awesome job for me. Thanks everyone at McDaniels GM.

Great job!! No pressure, courteous and professional sales group! Jody very helpfull explaining features of truck and helped me setting up My Chevrolet app. Dan (finance) did a great job setting me up with a good payment plan. Whole staff very pleasant and friendly!

I was very happy with the deal. Then after we got home and looked over the paperwork. We noticed they charged us 1K more than agreed upon. What made us look at the paperwork was they had us come back after leaving to sign another paper. It was paper that gave the dealership the 1K rebate. So they knew what they were doing. We just happened to notice when we got home. I had to make another trip in to get it all corrected.

Wow! Great experience all the way around. We bought a suv today and they were fast, professional, and willing to deal. I highly recommend checking them out, I certainly will again.

They were very friendly and efficient. Quite professional. It was a pleasant experience.

The entire team did a great job. I was in need of a vehicle and when I could not find the car I was looking for, they found it and brought it to me for consideration. It was perfect and they helped me close the deal. Very supportive on follow up and they let you know that they care about your business. They will definitely be my go to moving forward. Thank you all for your help.

Do NOT purchase an EV from this dealer. They are not registered with the IRS and you will NOT receive the tax credit that they specifically advertise on their website. They are lying if they say that you can just claim it on your taxes because they need to be registered with the IRS and submit the vehicle VIN through the portal for you to get the credit. They are deceitful and shady. As of right now, they are causing hundreds of new EV owners to loose out on $7,500 because they did not tell us the truth. I will update ... Read More

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Google - Feb 25, 2025

Do NOT purchase an EV from this dealer. They are not registered with the IRS and you will NOT receive the tax credit that they specifically advertise on their website. They are lying if they say that you can just claim it on your taxes because they need to be registered with the IRS and submit the vehicle VIN through the portal for you to get the credit. They are deceitful and shady. As of right now, they are causing hundreds of new EV owners to loose out on $7,500 because they did not tell us the truth. I will update my review if anything changes, but I don't want other EV purchasers to get stuck in this position where they are out $7,500.

Test drove 2016 blue Honda civic lx 2 weeks ago, came back and told them it needed rear brakes and rotors. I was told by multiple people that it went through a safety inspection but they would double check. Few days later car was sold. Today I noticed the car is sitting back where the trade ins sit and to no surprise it still needs rear brakes and rotors. That tells me everything i need to know about McDaniel's GM superstore.

My experience with their service department is always excellent. Professional from start to finish.

My salesperson Chris Holly was professional and courteous! They also gave me a good trade on my previous truck. It was a very good experience overall!

Everyone was friendly and was there to help.

Great dealership. The sales team was very easy to work with and was very accommodating to my busy work schedule. Shoutout to Jesi getting me in a 2025 Trax!

It has been a few years since I have bought from mcdaniels gm but it seem that was the last time,the experience I had this evening has completely ruined the reputation of mcdaniels.first the amount of questions just to even test drive is beyond ridiculous.and the very insulting offer on a trade in was just plain disrespectful. But luckily the next gm dealer was able to make an awesome deal and a fair offer on trade chevrolet of bucyrus will continue to get my business from now on! They treat you with respect unlike mcdaniels and it ... Read More

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Google - Dec 31, 2024

It has been a few years since I have bought from mcdaniels gm but it seem that was the last time,the experience I had this evening has completely ruined the reputation of mcdaniels.first the amount of questions just to even test drive is beyond ridiculous.and the very insulting offer on a trade in was just plain disrespectful. But luckily the next gm dealer was able to make an awesome deal and a fair offer on trade chevrolet of bucyrus will continue to get my business from now on! They treat you with respect unlike mcdaniels and it seems I am not the only person who has experienced the exact same experience in the last couple years

Rico was amazing from start to finish. Polite, respectful, no hard sale dealership nonsense.

My online inquiry was answered in a timely manner, bringing us into the dealership when the car we wanted arrive earlier than expected. We were greeted at the door and treated like we were a valued customer. We were treated with respect, letting us know what was next in the process, and left with the car and deal we were confident in.

Needed a new vehicle quickly. Jody Robert’s made this process easy and quick. Jody listened to what I wanted and was able to match a vehicle to what I wanted so fast!

There was an unfortunate issue with one of the workers there but mr knight handled it in a very professional and quick manner, very good communication.

Always a good experience. This is my 3rd truck I've bought.

What a great experience. Had trouble getting a ride and they transported me to the dealership. Quick and painless experience. Would highly recommend Chris Holly.

i have no complaints. the customer service was great. they was right on time .

World class experience from start to finish.

Quick in and out and very professional

First of all they are very honest people who doesn't try to sell you things that you don't want or asked for. Tyler was very helpful through out the process and it was a great experience Thanks to him. Thanks to the team (Tyler, Jeff & Enrique). Very Good dealership with Good process.

Awesome

What a great experience!!! I have always dreaded buying a vehicle from a dealership but my opinion has definitely changed after helping my daughter purchase a Chevrolet Equinox from you guys. The whole team at McDaniel was great and a huge shout out to our salesperson Alexis. She did a great job and will definitely be back when in the market for a new vehicle. If you are looking for a new vehicle I highly recommend getting ahold of Alexis at McDaniel GM Superstore.

Chris Holly was amazing, he came in on his day off to sell me a car!! The dealership was VERY clean, well organized and each person that I can into contact with was so friendly and knowledgeable! I will DEFINTELY be returning and sending friends and family their way!

Had the best experience purchasing my new vehicle. I was referred by family who has purchased their vehicles from McDaniels for years. Bryson Faggs and Chris Holly made the process flawless and stress free. They gained another life long customer.

Scheduled an oil change for 9am. At 9:30, I asked for my keys and left as the truck had not been pulled in yet. Evidently the service manager, Steve, knows how to take a reservation but isn’t very good at time management.

$28,000 for a 2018 Chevy Suburban LT with 121,000 miles and many many many cosmetic damage. Plus I have a 2013 Chevy Suburban LTZ fully loaded with basically every option you can imagine all the way down to telescoping pedals with 103,000 any they only offer me $5000 trade in??? Are you kidding me? These people are seriously delusional! I would never go there ever! If you want to be taken advantage Of definitely go there but if you want reasonably priced vehicles in excellent condition please stay away and go to Delaware! Horrible place!

They may be good with oil change but diagnosis and fixing not so much. 14 Cadillac ATS going into low power mode and they charged almost $1100 to put on a valve cover gasket , still doing the same thing. It has a low oil pressure code , just googling I learned more than they told me about what could be causing the problem, it’s like they want us to keep bringing it back and making money than to just fix it

If I could I would've given 0 stars. Had car 4 days and it was in the shop due to shaking. Had rental for almost 2 weeks, i had the rental longer than actual car. Then when going back to get car still had to pay 900$, tork converter was bad. Mcdaniel did me dirty with selling me a lemon and I'm not satisfied at all with overall service by mcdaniel employees. Financial lady said you guys sold the red traverse knowing it had problems and you did the same exact thing to me! Yall are dirty. Will not be recommending you ... Read More

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Google - Apr 1, 2024

If I could I would've given 0 stars. Had car 4 days and it was in the shop due to shaking. Had rental for almost 2 weeks, i had the rental longer than actual car. Then when going back to get car still had to pay 900$, tork converter was bad. Mcdaniel did me dirty with selling me a lemon and I'm not satisfied at all with overall service by mcdaniel employees. Financial lady said you guys sold the red traverse knowing it had problems and you did the same exact thing to me! Yall are dirty. Will not be recommending you guys to anyone.

I had the great pleasure of being haggled within an inch of my life and finally buying my 3rd car on February 8th, 2024 from McDaniels just for them to sell me a $20,000 SUV where the windshield wiper fluid isn’t coming out. You can give the car an oil change, inspect it when it comes in from whoever sold it to you, and “have it detailed” (shine it up so I don’t notice the scratches down the side) but can’t make sure the windshield wiper fluid sprayers are working properly ??? Now I have to find time out of ... Read More

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Google - Feb 12, 2024

I had the great pleasure of being haggled within an inch of my life and finally buying my 3rd car on February 8th, 2024 from McDaniels just for them to sell me a $20,000 SUV where the windshield wiper fluid isn’t coming out. You can give the car an oil change, inspect it when it comes in from whoever sold it to you, and “have it detailed” (shine it up so I don’t notice the scratches down the side) but can’t make sure the windshield wiper fluid sprayers are working properly ??? Now I have to find time out of my hectic schedule to come in and have it fixed and potentially pay out of pocket for something that should have been fixed before selling it to me. This will be the last time I give this dealership business. It’s literally issue after issue. I thought I would give my salesman the benefit of the doubt as I’ve bought my 2 other chevy’s from him but this was the worst car buying experience i’ve ever had as a woman. Delaware has a Chevy dealership where I’ve received better service. I’d recommend going there.

I had a 10:00 a.m. appointment for an oil change and tire rotation. I also asked them to check the tire pressure sensor on one tire. My vehicle was not seen by a service tech until 11:30 a.m. What is the use of making an appointment if you have to wait so long to get service???

Had to wait almost 2 hours with an appointment just for an oil change. Service person did not give me full explanation of the total cost of replacing filters including labor until after I had to pay for it. If I had known upfront I would have declined replacing the engine and interior filters until later. Extremely disappointed. Will find someone else to service my car from now on. I’ve already told my family and friends about my bad experience and others in the waiting area were complaining about the wait times. I could only see one tech working on ... Read More

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Google - Dec 29, 2023

Had to wait almost 2 hours with an appointment just for an oil change. Service person did not give me full explanation of the total cost of replacing filters including labor until after I had to pay for it. If I had known upfront I would have declined replacing the engine and interior filters until later. Extremely disappointed. Will find someone else to service my car from now on. I’ve already told my family and friends about my bad experience and others in the waiting area were complaining about the wait times. I could only see one tech working on the vehicles at the time I was there. It was a hour and 40 minute wait time for an oil change with appointment. Insane. No value for your customers time.

This dealership is insane. Mounds of paperwork before even talk price. The way they do business is an insult to their customers. I was there almost an hour and still didn’t get a price. My advice go somewhere else.

While in active negotiations with a Salesman from the dealership over multiple days who’s last message to me was instructing me to make an offer, which I immediately did, the vehicle was sold out from under my nose without so much as a text message or phone call. While a business is a business, there has to be some expectation of professionalism and courtesy between dealership and customer. I am extremely disappointed in the overall establishment to say the least, buyer beware.

We were looking for a low mile used car, and boy do they have a nice selection! Couldn't ask for a nicer experience, very impressed with the helpful and professional sales people. The showroom and entire dealership is impressive. Family owned and it shows, everyone worked together . Thank you chris, we love our gently used car!

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Called me on 6-16 to tell me my car was ready to be picked up. I get there and it will not start. Have had 3 different diagnoses and really upset/angry I wasted my time coming up there to not be able to pick my vehicle

Went to dealership today with high hopes of purchasing the exact truck I had been searching for. When I sat down with the salesman all he asked was how much I wanted my payment at and what I had to trade in. When I requested an out the door price and total amount of vehicle was he told me he could not give me those numbers unless I filled out a credit app. I the asked what the price would be if I paid cash he then states he can’t sell me truck unless I finance for at least 6 ... Read More

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Google - Apr 21, 2023

Went to dealership today with high hopes of purchasing the exact truck I had been searching for. When I sat down with the salesman all he asked was how much I wanted my payment at and what I had to trade in. When I requested an out the door price and total amount of vehicle was he told me he could not give me those numbers unless I filled out a credit app. I the asked what the price would be if I paid cash he then states he can’t sell me truck unless I finance for at least 6 months. Do not recommend and should turn into bbb

Did not honor oil change coupon that was mailed out.

I had a 20.00 gift card that you sent me in the mail. I gave it to the service department and noticed the next day that it wasn't applied. I don't know what happened just figured I would try someplace else next time

Never called about parts for vehicle. Took almost two days just to do a diagnosis. I will be looking for somewhere else and wouldn’t recommend especially when it seems like they don’t want my business to begin with. Maybe if they wouldn’t overbook their service would be better

I traveled 4 hours to get to this dealership. I did purchase a new SUV. I never did receive my title so I called the dealership about this issue. Their response was, Its my place to find the title not theirs's. I finally had to call Chevy, to ask for their assistance. Long story short its going to be 10 weeks before I can receive my title. If then. People was rude to me and my daughter. All I want is the title to my SUV.

Diagnosed with the wrong problem on my car

I brought my 2016 Chevy Silverado 1500 Custom into the McDaniel's GM dealership to be serviced at 8:04 AM on Tuesday, May 17th, 2022. I requested an appointment the week prior to have an oil change, tire rotation and alignment on the service day. When I walked in the building to the service desk and after confirmation of my services, I was told by Kenny that it would be 3-4 hours total for the services to be completed. While I was shocked to hear that, I was still able to arrange me a ride back to my residence via my grandmother. At approximately 11:00 ... Read More

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Google - May 28, 2022

I brought my 2016 Chevy Silverado 1500 Custom into the McDaniel's GM dealership to be serviced at 8:04 AM on Tuesday, May 17th, 2022. I requested an appointment the week prior to have an oil change, tire rotation and alignment on the service day. When I walked in the building to the service desk and after confirmation of my services, I was told by Kenny that it would be 3-4 hours total for the services to be completed. While I was shocked to hear that, I was still able to arrange me a ride back to my residence via my grandmother. At approximately 11:00 AM, Kenny gave me a call and said since my truck was "so big and bulky" that my services would not be completed until late that afternoon. I asked him how is my truck "big and bulky" when there were two dual-rear wheel drive trucks on the lift when I arrived. I did not receive a response. From my understanding, the department closes at 6:00 PM. I do not live in the city of Marion; therefore, I have to make arrangements to travel to Marion about 35 minutes away. As my ride and I left, I get a call from Kenny in regards to the completion of my truck. When I arrived, it was 5:53 PM and my truck was still on the alignment rack. At that time, I signed the itemized invoice and paid for the services provided. I expressed my displeasure to Kenny about the wait process and was surprised about how my truck could take that long to be serviced without an explanation provided. After an interrogation session about where I purchased the truck and after-market rims, I will say he didn't charge me for labor. As I drove home, I noticed there was a major vibration. I understood it could've been the new alignment taking place or the balance beads within the tires taking effect. I received a phone call the following morning from Kenny, May 18th at 10:06 AM, stating an employee followed behind me and believed "something was hanging down from the bottom of your truck". At this point, I didn't want to drive it as I feared it was unsafe. I had 2 of my friends call me the next day and said that my left rear tire was "wobbling sideways". After several attempts to reach your department and to no avail, I put my truck on a jack-stand and noticed that only 2 of the 6 lugnuts were tightened appropriately and the other 4 were finger-tight. There was a gap in between the rotor and the rim. This dangerous error caused by the neglect of the service department is absolutely appalling. The desire to leave on time is one that I am familiar with however, when providing a service, especially where one's livelihood is in your hands is not performed throughly is not appropriate. As one who works at a trauma center hospital, I wish to help people when they are in a traumatic situation and not be in one myself caused by someone who didn't complete a service appropriately. In my career, along with many of others, I cannot have an unfinished project and it be considered completed. If that wheel were to come off my truck at highway speed, this small incident could have became a tragedy including but not limited to: injury to myself and others or death to myself and others. This issue needs to be addressed amd taken care of. I left a voice-mail last Friday, May 20th and requested a call for that following Monday, May 23rd and have yet to receive one. Several days have gone by and I wanted to give ample time for a response before I filled this out. Unfortunately, this appears to be the best or only form of communication for the dealership and GM as a whole.

Had my 1.4 engine repaired on a 2014 Chevy Cruze cost 3800. Dollars . After they finish I had to take back because it was leaking. When I got it back again the engine had white sealant smear all over it.

Had our own stuff approved and ready. Tried to trade out old ride in they jacked us around for two hours. I'll take my money where it's worth something!!!

Came in looking for a certain vehicle and Chris Holly got me taken care of!

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There service Department is worthless you can never get ahold of anyone and no one calls you back . I wouldn't recommend this place to No one.

Spent a lot of money on two cars and was treated like crap if you have to have a chevy go somewhere else .they honestly deserve one star.

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I was not impressed and would not recommend. They tried to get me to sign to commit to purchasing a vehicle that very day when I was just inquiring if they could come down on the price. These people are obvious crooks.

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A joke of a sales staff...

Brought car in for engine light being on was to have estimate for fixing what needed fixed got car back engine light still on asked why saidy Cadillac converter was bad why wasn't it included I wanted all fixed so now 1783.86 dollars later and sti not fixed not happy with them they were very nice but come on I needed all fixed

Poor customer service, keep calling and no one answers. I need a car fixed and this dealership is unavailable to help. Edit: A few years later and still have this problem. It's always so hard to get ahold of someone, and if you do they have to call you back or leave a voicemail. And they return those once in a blue moon.

Every time I make an appointment with the service department here, I bring my vehicle on time, and then sit here for hours while my truck is still in the parking lot. Why do they make appointments if they aren’t going to keep them?

Very poor Dealership very rude and disrespectful. The salesman was really nice but the finance manager was not friendly at all seem to Act like he did not want our business.

I chased down the vehicle & the salesman. I love my new truck, but will not by from this dealer in the future.

Amazing customer service!! This is the first time I have written a review about a car dealership I did not purchase a vehicle from… I will explain why in a moment, but I feel compelled to let everyone know of stellar customer service by two individuals in particular- Brad Sayre and Enrique Pulido at McDaniel GM Superstore. This dealership offers stellar customer service. Everyone from the time you call is professional and informative. Texts and phone calls are promptly returned. Questions and concerns are thoughtfully discussed. I initially had a heartfelt reaction to a car I saw on their website, ... Read More

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DealerRater - May 14, 2021

Amazing customer service!! This is the first time I have written a review about a car dealership I did not purchase a vehicle from… I will explain why in a moment, but I feel compelled to let everyone know of stellar customer service by two individuals in particular- Brad Sayre and Enrique Pulido at McDaniel GM Superstore. This dealership offers stellar customer service. Everyone from the time you call is professional and informative. Texts and phone calls are promptly returned. Questions and concerns are thoughtfully discussed. I initially had a heartfelt reaction to a car I saw on their website, and ended up realizing the cost of trying to relive my younger days was not fiscally prudent. These guys walked me through every step, and remained determined to work with me every step of the way. Kudos to the team at McDaniel GM Superstore, especially Brad Sayre and Enrique Pulido. What a wonderful team. I don’t know what the secret recipe is at this car dealer, but I am going to drive the 5 hours and only purchase a vehicle from them, when the time comes. Thank you gentlemen..for everything! Arie Perry

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Went to purchase a vehicle, was specific regarding which vehicle to attempt financing. They ran financing for a vehicle that was made clear we weren't interested in and sold our interested vehicle to another customer. Wouldnt tell us they sold the vehicle and tried to sell us the one we already declined...

Took over 3.5 hours. Couldn’t get the same price out of 2 different people they did knock the price down but that was the only good thing about the expe

Chris was SO helpful at getting me into a new 2021 vehicle! I never though I would have been driving home with a brand new car but he did it! And I’m so thankful for him & his team! My little boys & I are now in a safe and reliable vehicle!

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I just visited McDaniel Cheverlet and fell in love with my now , new truck !! A big shout out and ty to Shelly Landis to help me get the deal done .... the Black Stallion is home !!

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Made the initial call to McDaniels to perform an oil change and noticed we had something in our tire. After dropping the vehicle off, Jared from service reached out to discuss the tire repair/replacement and advised me that it was in my best interest to replace the other three tires. The Acadia has 19k miles and has not been driven hard. My husband spoke directly with Jared at this time, uncovering that this was a factory issue that they had, both with Acadia's and Equinox's. After speaking with Jared further, he advised he would reach out to ... Read More

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Google - Dec 19, 2020

Made the initial call to McDaniels to perform an oil change and noticed we had something in our tire. After dropping the vehicle off, Jared from service reached out to discuss the tire repair/replacement and advised me that it was in my best interest to replace the other three tires. The Acadia has 19k miles and has not been driven hard. My husband spoke directly with Jared at this time, uncovering that this was a factory issue that they had, both with Acadia's and Equinox's. After speaking with Jared further, he advised he would reach out to GM to "see" what they would do about replacing the other three. After receiving a call back from Jared, he advised that GM nor McDaniel would replace the 3 tires because they would replaced sets of four. I advised I would pay for the fourth since it had a nail in it, but that was unacceptable and advised I would need to pay for all 4. Jared advised us that sometimes your clients have more success if they call GM directly, rather than the dealership that reports/sells on their behalf. We contacted Bryson our original sales rep, he spoke with service and was given the same information. We inquired on what options were available if we were to get into another vehicle and weren't given much assistance either. We called into GM on Tuesday night and spoke with a representative over the phone and was advised they had to speak to the dealership which did not make much sense, because we were advised that we had to call GM and it was essentially out of the dealerships hands. We were supposed to receive a call back Wednesday, never received the call. We received a call Thursday only to be told they could not reach anyone at McDaniels service department and they would reach back out Friday. Friday rolled around and we never received a call back at all. We went to our local Ford dealership and we were able to get into a new vehicle and assisted through this process. Unfortunately on GM and McDaniels part, this is an example of finite thinking and not taking care of a client that took a chance and did business, only to be burned in the process. Taking care of clients in the short term creates a long term relationship. Volume only lasts so long. I hope this survey reaches someone higher than the dealership because situations such as these begin at the top and ultimately hurt companies. Sincerely, a lost client.

Shelly was very helpful. Made everything very simple. Best experience I had at a dealership. Thank you for all of your help on my new purchase.

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No one has followed up on my car. They need a part and left it up in the air like they don’t know when they could ever get it. Like it’s not important to them after I spent $2,000 for a warranty. Then the car has only been mine 5 months before I had many issues. Bad business. No one has responded back about the part I need and it also means I’ll have to travel back out of town again to get it fixed if they ever even order the part. I need my vehicle fixed!!!!🙁

Horrible experience. Dtove almost 2 hours to see a beautiful truck but they lost both sets of keys with remote start. Truck was missing floor mats as well. Unfortunately they lowballed trade and wouldn't budge on truck. I have excellent credit and a paid for 2013 crew xab 4x4. They 8500 offer was insulting and when I offered a cash price $995 lower than asking price I was told that if I didn't buy at the advertised price that night it would go up by $3000 the next day!!!!! If that isn't some kind of bs sales tactic. The store was closing ... Read More

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Google - Mar 19, 2020

Horrible experience. Dtove almost 2 hours to see a beautiful truck but they lost both sets of keys with remote start. Truck was missing floor mats as well. Unfortunately they lowballed trade and wouldn't budge on truck. I have excellent credit and a paid for 2013 crew xab 4x4. They 8500 offer was insulting and when I offered a cash price $995 lower than asking price I was told that if I didn't buy at the advertised price that night it would go up by $3000 the next day!!!!! If that isn't some kind of bs sales tactic. The store was closing in 15 minutes. I wasted a 3.5 hour round trip and 2.h hours of my life. Thanks for the worst experience I've ever had at a car dealership. You should be ashamed of yourselves...